To show participants the importance of positive self concept in Quality Customer Service
To enable participants to increase levels of self-awareness and self-presentation
To understand and analyze the role of your organization as a direct service organization.
To understand the adverse effect on the Company which direct or indirect mishandling of customers can cause
To enable participants to develop into an empowered and cohesive team
Your Role as a Customer Service Provider
Foundation for Effective Customer Service
Developing Fantastic Customer Service.
The Principles of Quality Customer Service
Powerful Communication Skills
Telephone Courtesy & Etiquette Techniques
Identifying & Understanding the Customer’s Needs & Handling Customer Complaints
Next Course Date: November 9th & 10th, 2017
Grace Talma Associates & Company Limited provides leadership and human performance management development services to companies in all sizes in all industries including not for profit organisations and the public sector.